Shipping policy
At QTSHOP, we are committed to delivering your skincare products safely and as quickly as possible. Please review our shipping policy below for detailed information about our shipping process.
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation.
You will receive a notification once your order has been shipped.
During peak seasons or promotional periods, processing times may be extended slightly.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
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Domestic Shipping: 2–5 business days
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International Shipping: 7–15 business days (depending on destination)
Delivery delays can occasionally occur due to customs, weather conditions, or courier issues.
3. Shipping Destinations
QTSHOP currently ships:
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Nationwide (domestic orders)
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Selected international countries (depending on courier availability)
If your country is not available at checkout, please contact us for assistance.
4. Order Tracking
Once your order has shipped, you will receive a tracking number via email or SMS.
You can track your order using the courier’s tracking system.
5. Customs, Duties & Taxes
For international orders, customs duties, taxes, and import fees may apply depending on your country's regulations.
These charges are the responsibility of the customer and are not included in the shipping fee.
6. Damaged, Lost, or Delayed Packages
QTSHOP is not responsible for delays caused by shipping carriers.
However, if your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery with:
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Your order number
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Photos of the damaged package/product
We will assist you in resolving the issue as quickly as possible.
7. Incorrect Address
Please ensure that your shipping address is complete and accurate before placing your order.
QTSHOP is not responsible for orders shipped to incorrect addresses provided by the customer.
8. Contact Us
If you have any questions about our Shipping Policy, please contact:
📧 Email: support@qtshop.com
🌐 Website: www.qtshop.com
