FAQs
Are QTSHOP products authentic?
Yes. All products sold at QTSHOP are 100% authentic and sourced from trusted and verified suppliers. We do not sell counterfeit or low-quality products.
How long does shipping take?
Domestic orders: 2–5 business days
International orders: 7–15 business days
Delivery time may vary depending on your location and courier service.
Do you offer Cash on Delivery (COD)?
Yes, QTSHOP supports Cash on Delivery (COD) for domestic orders, depending on your area.
Can I change or cancel my order after placing it?
You can request to change or cancel your order within 12 hours after placing it. Once the order has been shipped, changes are no longer possible.
What should I do if I receive a damaged product?
If your product arrives damaged, please contact us within 48 hours with:
- Your order number
- Clear photos of the damaged product
We will assist you with a replacement or refund.
Do you offer returns or refunds?
Yes. We accept returns for defective, damaged, or incorrect products. Please refer to our Return & Refund Policy for detailed conditions.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS. You can use it to track your delivery online.
Are your skincare products safe for sensitive skin?
Many of our products are suitable for sensitive skin. However, we always recommend doing a patch test before full use.
How can I contact QTSHOP?
Do you offer wholesale or reseller opportunities?
Yes! QTSHOP welcomes wholesale and reseller partnerships. Please contact us via email for detailed information.
